Политика конфиденциальности

Privacy Policy

Website Owner: Zenova
Address: Konstanzer Strasse 24, 64546 Mörfelden-Walldorf, Hessen, Germany
Contact Email: support@support@zenovawear.de
Store Name: Zenova

1. Introduction

At Zenova Wear, we value your privacy and are committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit or make a purchase from our website.

By using our website, you agree to the terms of this Privacy Policy.

2. Data We Collect

We may collect the following types of personal data:

  • Identification and contact data: name, email address, phone number, billing/shipping address.

  • Payment information: billing details and payment method (processed securely by third-party payment providers, not stored by us).

  • Technical data: IP address, browser type, device information, and browsing activity on our site.

  • Order history: products purchased, order dates, delivery information.

3. How We Use Your Data

We use your personal data to:

  • Process and deliver your orders.

  • Communicate with you about your purchases, returns, and customer support.

  • Improve our website, products, and services.

  • Prevent fraudulent activity and ensure website security.

  • Comply with legal obligations.

We only collect and process personal data when we have a legal basis to do so (such as fulfilling a contract or with your consent).

4. Data Storage and Retention

We store your personal data securely and only for as long as necessary to:

  • Fulfill the purposes described in this Privacy Policy, or

  • Comply with legal, tax, or regulatory requirements.

When data is no longer needed, we securely delete or anonymize it.

5. Sharing Your Data

We do not sell your personal data.
We may share it only with:

  • Service providers (e.g., payment processors, shipping companies, IT and hosting providers) strictly to fulfill your orders.

  • Authorities or regulators if legally required.

All third parties are required to handle your data securely and in accordance with GDPR.

6. Your Rights (GDPR)

Under the GDPR, you have the right to:

  • Access your personal data.

  • Correct inaccurate or incomplete data.

  • Request deletion of your personal data.

  • Object to or restrict the processing of your data.

  • Receive a copy of your data (data portability).

To exercise any of these rights, contact us at support@zenovawear.de

7. Cookies and Tracking

Our website uses cookies to enhance your experience, analyze traffic, and personalize content.
You can manage or disable cookies through your browser settings.
Some parts of the website may not function properly if cookies are disabled.

8. Data Security

We implement technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. International Transfers

As we operate internationally, your data may be transferred and processed in countries outside the European Economic Area (EEA).
We ensure that any such transfers comply with GDPR requirements and provide adequate protection for your data.

10. Changes to This Policy

We may update this Privacy Policy from time to time.
We encourage you to review this page regularly to stay informed.
Continued use of our website after any changes means you accept the updated policy.

11. Contact Us

For any questions about this Privacy Policy or how we handle your data, please contact us at:
support@zenovawear.de